Frequently Asked Questions

How often should I restring my racket?

As a general rule of thumb, we recommend restringing your racket at least 4 times a year, even if the strings aren't broken. If you are a more experienced player, you should replace your strings about every month. No matter your level, strings become "dead" over time, which leads to less power on your shots and potential injuries.

How do I choose the best strings for my game?

All the items on the "Strings" page have descriptions and statistics for the characteristics of that string. Pick the one that suits your game the best or one that helps you achieve your goals (Ex: more power). We can also help guide your decision and select the best strings for your playing style.

What machine do you string with?

We string all our rackets with the Prince Neos 1000 machine. This is one of the best machines on the markets, and was used in most tennis shops until just recently.

When and how do I pay for my order?

We usually collect payment after you receive your racket(s). This ensures you get a quality product without upfront risk. We collect payment through cash, checks, and venmo. If you wish to pay with another method, contact us and we can make arrangements.

What do I do after placing an order?

As soon as we recieve the order, we will contact you to arrange dates and a location for you to pick up and drop off your racket(s).

What are good locations for pickup and dropoff?

We are very flexible regarding locations for pickup and dropoff, so it mostly depends on your preference. We recommend local tennis courts, but in some cases we can come to your house or place of work. Good locations are a reasonable distance between you and our business.

What are the different ways I can order?

We take orders through email, call, and text. You can also place an order through the order form on the order page or through any of the contact forms on the website.

Can I still order if I live far away?

If you live far away, contact us and we can make arrangements. You can still order rackets, provided the pickup and dropoff location is within a reasonable distance from us.

What should I do if want strings you don't have in stock?

We will string with any type and brand strings. You can give us information for the exact string specifications you want, and we will source it as soon as possible. Prices may be higher and turnaround time may be longer depending on your selection. To ensure the fastest turnaround time, you can also provide the strings to us.

How many rackets can I string at once?

We can string as many rackets in one order as you want. Each one can have different strings, tensions, and string providers.

Still need assistance?

If your question hasn't been answered already, fill our the contact form below with your inquiry.